Writing

Introducing Landmark

Why Bungalow became Landmark, what we are building, and who it is for.

For nearly ten years we ran homes under the Bungalow name. Then we rebuilt the company around the thing we had actually built: agents that do the coordination work, so the people who run the homes can do the rest.

The operator's view

What happened at Haven. The year-one story.

A year ago this fall we bought Cleveland's largest residential property manager and moved it onto our platform. Here is what changed, in what order, what went wrong, and what we would do differently.

Building in public

Staci solves half of resident requests. How, and what it took.

Staci is the agent that reads every resident message at the companies we run. This is how she went from drafting replies to resolving one in two requests end to end, and the parts that were harder than the model.