We build the agents, and our property management companies run on them. At Haven in Cleveland, new homeowner growth is up 68 percent year over year, and 35 percent fewer homeowners left.
Nearly ten years running property management, and a team that blends the people who ran operations with Silicon Valley engineering. We write the software, and we run thousands of homes on it every day.
For a property management company that joins us, that means the tools arrive already proven. The work nobody liked goes to the agents, and the time comes back to the people who answer the phone.
The Haven story
In the first nine months, 35 percent fewer homeowners left. In the last three months, 68 percent more new homeowners chose Haven than a year earlier. Net income doubled, and we put it back into the people and the service.
What the agents did
What the operators did
One maintenance request, before and after
Before · 7 handoffs · 3 apps
Resident writes in. Support replies, then forwards it on. Maintenance digs through email and texts for the thread, hunts down the work order in the management system, replies to support. Support circles back to the resident. Hours of relay before the fix starts.
Now · 1 handoff · 1 app
Resident writes in. Staci notes the work order and tags the person who owns it. The team acts where they already work. Minutes, with the full history attached.
The companies Landmark runs
Bungalow
The original company. 15 markets across the country.
Haven
Cleveland, Ohio.
Atlas Lane
Washington, DC.
Homeroom
Kansas, Texas and Indiana.
“Kash and Andrew were engaged, transparent, and easy to work with from term sheet to close, and they fully delivered on every commitment to me, my team, and our shareholders after the deal closed. I’d highly recommend working with them.”
Johnny Wolff, CEO & Founder, Homeroom
The agents
Resident support
Reads every resident message, fixes what she can, hands the rest to a person with the context already gathered.
1 in 2 resolved end to end
Maintenance
Triages work orders, ranks vendors, flags duplicates and recalls, chases anything that goes quiet.
Every work order, watched
Homeowner support
Answers owner questions, routes insurance and compliance, updates owners before they have to ask.
No owner left waiting
Collections
Runs delinquency the same way every month, so the team can work with residents on getting paid.
Same day, every time
For the people who want to build this
You ship inside the company that uses the software. Evals are a weekly habit. We work from One Letterman in the Presidio and from the offices of the companies we run.
Open roles$ wade triage --work-order WO-4471
reading resident message, 2 photos, prior history
classify: plumbing / leak under sink / non-emergency
duplicate check: none in 30 days
vendor: 3 candidates, ranked by response time and QA score
assign: done · resident told · owner told · bill on return
next check: 48h if no vendor update
A note from Andrew
We did not add AI to a property management company. We rebuilt one around it, and then we started buying others. If you want to build agents that do real work for real people, and see the result the same quarter, this is the place.
Send us the basics. Within five days you get a preliminary valuation and a plain read on strengths and growth potential. Your name stays on the door, and your team and your reputation are in good hands.
05d Initial screen to valuation
25d Due diligence to LOI
30d Transition plan to close